Customer Satisfaction & Experience Management
The ISO 10000 series provides specialized "how-to" tools for managing customer experience, acting as supplementary modules to the broader ISO 9001 Quality Management framework.
| Standard | Focus Area | Description |
|---|---|---|
| ISO 10001 | Codes of Conduct | Guidelines for implementing customer promises and service codes. |
| ISO 10002 | Complaints | A framework for managing and resolving internal customer complaints. |
| ISO 10003 | Disputes | Resolving conflicts through external providers if internal steps fail. |
| ISO 10004 | Monitoring | Processes for measuring customer satisfaction trends. |
| ISO 10008 | E-commerce | Specific guidelines for B2C electronic commerce transactions. |
While ISO 9001 identifies customer satisfaction as a requirement, the ISO 10000 series acts as the supplementary guide, providing a step-by-step manual to achieve international best practices in feedback management.
ISO Stands for ISO Global Certification. ISO is an independent, non-governmental international organization with a membership of 162 national standard bodies.
We commit to working consistently and responsibly, ensuring uninterrupted progress on every project.
Our cost-effective solutions deliver maximum value without compromising on quality or compliance.
Strong collaboration brings fresh ideas, continuous learning, and efficient project execution.
We prioritize client expectations and deliver services that meet the highest industry standards.
Customer-first approach with on-time delivery of certification and compliance projects.
Connect with our experts anytime, anywhere for professional guidance and support.
